Return & Refund Policy – Digital Signature Certificate (DSC) Services

We value your trust and aim to provide complete clarity regarding our Digital Signature Certificate (DSC) services.

Please read this policy carefully before making a purchase.

   1. No Return / Refund After Issuance

           A DSC is a government-approved digital identity issued after successful identity verification by a licensed Certifying Authority (CA).

         Once a DSC has been issued, it cannot be returned, cancelled, or refunded under any circumstances, as per

          Controller of Certifying Authorities  (CCA) guidelines.

   2. Refund Before Processing

       You are eligible for a refund if:

•   Your DSC application has not yet been submitted to the Certifying Authority.
•  You request cancellation within 24 hours of placing the order.

        In such cases, applicable payment gateway and administrative charges will be deducted before processing your refund.

  3. Rejection by Certifying Authority

       If your DSC application is rejected due to incorrect, forged, or incomplete documents, no refund will be issued.

       However, you may submit the correct documents within the allowed period without additional service charges (subject to CA approval).

 4. Changes After Issuance

      Once issued, a DSC cannot be modified (class/type/validity). Any upgrade or change will require a new application and payment.

 5. Processing Time for Eligible Refunds

      Eligible refunds will be processed within 7–10 business days to your original payment method.

 6. Contact Us

      For questions regarding your DSC order or refund eligibility:

       Email: esupersolutions@gmail.com

       Phone: +91 9001745409 

        Disclaimer: This policy complies with the rules of the Controller of Certifying Authorities (CCA),Government of India, and the policies of respective

      Certifying Authorities. By purchasing a DSC from us, you acknowledge and agree to this policy.